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6.28 Student Service and Support Animals Policy

É«»¢ÊÓÆµ generally welcomes service animals in its buildings, classrooms, residence halls, meetings, dining areas, recreational facilities, activities, and events when the animal is accompanied by a student with a disability who indicates the service animal is trained and provides a specific service to student that is directly related to the student's disability. É«»¢ÊÓÆµ may not permit service animals when the animal poses a substantial and direct threat to health or safety or when the presence of the animal constitutes a fundamental alteration to the nature of a University program or service with such determinations being made by the University on a case-by-case basis.

Definitions

1. Handler: A student with a disability that a service animal assists or a personal care attendant who handles the animal for a student with a disability.
2. Service Animal: Any dog individually trained to do work or perform tasks for the benefit of a student with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability and meets the definition of “service animal” under the Americans with Disabilities Act (“ADA”) regulations at 28 CFR 35.104. The work or tasks performed must be directly related to the student's disability. Examples include, but are not limited to: assisting students who are blind or have low vision with navigation and other tasks, alerting students who are deaf or hard of hearing to the presence of people or sounds, pulling a wheelchair, assisting a student during a seizure, alerting students to the presence of allergens, retrieving items such as books or the telephone, altering a student to a sudden change in blood sugar levels, providing physical support and assistance with balance and stability to students with mobility disabilities, and helping students with psychiatric and neurological disabilities by preventing or interrupting impulsive or destructive behaviors. The crime deterrent effects of an animal’s presence or the provision of emotional support, well-being, comfort, or companionship do not constitute work or tasks for the purposes of this definition.
3. Emotional Support Animal/Assistance Animal: An emotional support animal (also often referred to as an Assistance Animal) may provide physical assistance, emotional support, calming, and other kinds of assistance. Emotional support animals are not necessarily trained and do not perform work or tasks that would qualify them as “service animals” under the Americans with Disabilities Act.

Procedures

Service Animals: Students who wish to bring a service animal to É«»¢ÊÓÆµ are covered by Title II of the ADA, and thus students may bring their service animals to campus – including residential halls, classrooms, and other University facilities – without prior approval. However, É«»¢ÊÓÆµ students are strongly encouraged to reach out to the Office of the Coordinator of Access and Ability Services to ensure that their experience bringing the animal to campus is smooth. Additionally, students who plan to live in residence halls also are strongly encouraged to inform Residential Life and Campus Dining Services that they plan to have a service animal living with them. Advance notice of a service animal for residence halls may allow more flexibility in meeting a student's needs.

Emotional Support Animals (ESA): Students who wish to bring an emotional support animal into residence halls as an exception to the pet policy must go through the reasonable accommodation process with the Office of the Coordinator of Access and Ability Services. In addition, students with emotional support animals that have been approved as a reasonable
accommodation must be contained in the handler's residence. Students generally are not permitted to bring emotional support animals into classrooms, meetings, or other University facilities.

Permitted Inquiries Regarding Service Animals

In general, members of the É«»¢ÊÓÆµ community should not ask about the nature or extent of a person’s disability. However, as permitted by the ADA, if it is not obvious that the animal is required because of a disability, the handler may be asked:

1. If the animal is required because of a disability, and
2. What work or task the animal has been trained to perform?

The handler should not be asked for documentation, such as proof that the animal has been certified, trained, or licensed as a service animal. Generally, members of the É«»¢ÊÓÆµ community should not make inquiries about a service animal when it is readily apparent that an animal is trained to do work or perform tasks for an individual with a disability (e.g., if the dog is observed guiding an individual who is blind or has low vision, pulling a person’s wheelchair, or providing assistance with stability or balance to an individual with an observable mobility disability).

Responsibilities of Handlers

1. Caring for the Service Animal. The cost of care, arrangements, and responsibilities for the well-being of a service animal are the sole responsibility of the handler at all times.
2. Leash Requirements. The service animal should generally be on a leash at all times unless the owner is unable to use a leash due to a disability or the use of the leash would interfere with the animal’s ability to perform its duties.
3. Keeping the Animal Under Control. The animal should respond to voice or hand commands at all times, and be fully controlled by the handler.
4. Being Responsible for Damage Caused by the Animal. Handlers are responsible for any damage or injuries caused by their animals and must take appropriate precautions to prevent property damage or injury.
5. Being Responsible for Waste. Cleaning up after the animal is the sole responsibility of the handler. In the event that the handler is not physically able to clean up after the animal, it is then the responsibility of the handler to hire someone capable of cleaning up after the animal.
6. Vaccination. Animals must be immunized against diseases common to that type of animal. All vaccinations must be current, and the animal must wear a rabies vaccination tag.
7. Observing Good Service Animal Etiquette. To the extent possible, the handler should ensure that the animal does not display behaviors or make noises that are disruptive or frightening to others unless part of the service being provided to the handler (e.g. barking to alert the handler of danger).

Removal of Service Animals

Service Animals may be removed from any University facilities or events for the following
reasons:

1. An Out of Control Animal: A handler may be directed to remove an animal if it is out of control, and the handler does not take effective action to control it. If the out-of-control behavior happens repeatedly, the handler may be prohibited from bringing the animal into University facilities until the handler can demonstrate that they have taken significant steps to mitigate the behavior.
2. Non-housebroken Animal: A handler may be directed to remove an animal that is not housebroken.
3. Direct Threat: A handler may be directed to remove an animal that É«»¢ÊÓÆµ determines to be a substantial and direct threat to the health and safety of individuals. This may occur as a result of an animal exhibiting aggressive behavior, a substantial lack of cleanliness of the animal, or the presence of an animal in a sensitive area like a sterile medical room, certain laboratories, mechanical or industrial areas, or food preparation location.
4. Illness: Any animal exhibiting signs of illness, including but not limited to a known zoonotic disease (a disease of animals, such as rabies or psittacosis, that can be transmitted to humans), severe diarrhea, severe vomiting, fever or open sores should not be on campus until deemed non-infectious/contagious by the written statement of a licensed veterinarian. Where a service animal is properly removed from campus, É«»¢ÊÓÆµ will seek to identify, with the handler, reasonable alternative opportunities to allow the handler to participate in the service, program, or activity without having the service animal on campus.

Conflicting Disabilities

Some people may have allergic reactions to animals that are substantial enough to qualify as disabilities. É«»¢ÊÓÆµ will consider the needs of both persons in meeting its obligations to reasonably accommodate all disabilities to resolve the problem as efficiently and expeditiously as possible. Students requesting allergy accommodations should contact the Office of the Coordinator of Access and Ability Services.

Service Animals in Training

Under Missouri law, a service animal being trained generally has the same rights as a fully trained service animal when accompanied by a trainer and identified as such in any place of public accommodation. However, handlers of service animals in training also must adhere to all other requirements for service animals and are subject to the same removal policies.

Additional guidelines relating to service animals are located in the office of the Coordinator of Access and Ability Services.

Dispute Resolution Procedure: In the event of a dispute regarding a service animal, the complainant should confer with the Coordinator for Access and Ability Services. If the matter is not resolved, the complainant should submit a written statement addressed to the Grievance Committee. If the complainant remains dissatisfied with the committee's recommendations, the dispute will be forwarded to the University President who shall gather information, review the matter, and issue a final decision on the University's behalf.

Effective Date

Approved by Board of Curators: January 15, 2026